Refund and Cancellation Policy

Special introductory rate on new accounts

Sports Insights offers special introductory rates on our Pro and Bet Labs memberships. The introductory rate is not available for existing accounts or members that have previously purchased a membership. Upgrades and Downgrades do not qualify for the introductory rate.

The introductory rate includes access to the respective membership level and automatically renews at the normal membership rate unless canceled by the customer before expiration.

It is the responsibility of the member to keep track of the account expiration date and cancel before renewal. Members can review their expiration date at any time by logging in and visiting the My Account page.

Cancel your membership and you won’t be charged again

In order to prevent interruptions in service, Sports Insights uses a recurring payment structure where memberships automatically renew until canceled by the customer. All memberships, including month-to-month, 6-month and 1-year packages automatically renew upon expiration. Once you cancel, you won’t be charged again, but you are responsible for whatever charges have already been incurred for the current billing period.

For example, if your billing cycle renews on the 17th of every month, and you cancel on the 24th, you’ll still have to pay for the current month, but you won’t be charged again after that. In order to treat everyone equally, no exceptions will be made.

All Bet Labs memberships are for the sport(s) purchased and users are not allowed to change sports until their next billing date or until they upgrade their account.

All membership sales, including Standard, Premium, Pro, Bet Labs, Daily and Seasonal Picks Packages are final.

How do I cancel my account?

You can cancel an active membership at any time by logging into your account and visiting the My Account page (link located in the leftside menu of the Dashboard). From the My Account page, click Cancel Account for the desired membership. You can also cancel by calling us, (877-838-2853, between 10 a.m. – 9 p.m. EST), opening a live chat session, or via email (